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School Nurse/Early Help

From Monday 15 January 2024, we have introduced a quick and easy way for young people and parents / carers to contact Health Visitors and School Nurses in Cornwall and the Isles of Scilly. 

There are three advice lines as follows:

  • young people aged 11-19: 07312 263 096
  • parents / carers of children aged 0-5: 07312 263 423
  • parents / carers of children and young people aged 5-19: 07312 263 499

Users can send a message, anonymously if they wish, to Health Visiting and School Nursing to get confidential help and advice about a range of health concerns, including:

  • Sleep
  • Child development
  • Support with behaviour
  • Toileting
  • Feeding and nutrition
  • Keeping safe and healthy
  • Childhood illnesses and support with medical conditions at school
  • Emotional, mental health and wellbeing
  • Relationships
  • Smoking and vaping
  • Drugs and alcohol

The messaging service is available Monday to Friday (excluding bank holidays) from 9am to 5pm. When a message is sent to the numbers, an automated reply confirms the message has been received. A trained healthcare professional will reply to the message during office hours within 48 hours.

What is the Early Help Hub?

The 'front door' to Early Help services led by Cornwall Council and Cornwall Foundation Trust. The Early Help Hub looks at requests for help. These can be submitted by parents and / or professionals with consent, and identify:

  • the right help
  • at the right time
  • by the right service

The early help hub also looks at voluntary and community sector (VCS) organisations who can offer help and support.

Who is eligible for Early Help Services

Children and young people who are aged pre-birth to 18, who have a need for early help care and support. If a young person has a special educational need or disability, this is extended up to age 25.

Who can request Early Help services

Professionals, parents and young people can request help, however please note:

  • parents / carers must hold Parental Responsibility (PR)
  • children and young people must be old enough to consent for themselves (age 13 years or above)
  • professionals must have sought consent from parent / carer or competent young person
List of Early Help Services

Parents and/or professionals can request:

For parents / carers seeking a parenting workshop or parenting self-help, please visit our Parenting page to view the support available. You can book on to a workshop.

The following early help services can only be requested by a professional:

Early Help Hub